4 Delivery
4.1 The majority of our products are held in stock, subject to availability, we will use all reasonable endeavours to deliver the products you have ordered as soon as possible after your order is accepted by us. Please note that certain products which are not available from stock have a delivery time which may be longer, up to 30 days from the date an order is placed. Where that is the case, it will be made clear on the product page before you place your order. We will usually deliver all products comprised in your order as they become available to us.
4.2 We will deliver directly to the address specified in your order. We cannot deliver items within the same order to multiple addresses. We are only able to deliver orders under 1kg to addresses in the United Kingdom mainland including Northern Ireland as part of the free UK Delivery Option.
4.3 All goods are dispatched in discrete packaging.
4.4 FREE DELIVERY within the UK will be by Royal Mail second class, certificates of posting are always obtained and will be retained for every order sent out, larger orders will be dispatched using UPS. Parcels that arrive clearly damaged should be refused and requested to be returned to the sender. In that case please notify us immediately with your order details.
4.5 Goods can be dispatched internationally using UPS however before placing any order on the site please contact us by email so that we can provide you with a shipping quote. Once we have quoted you can purchase the additional special delivery by selecting the required postage charge on the Service page along with your order and pay for this in the normal manner.
4.6 In the event that you require orders to be sent quicker than our standard FREE DELIVERY service then you must contact us using the website contact us page or by emailing contactus@bealeatherman.com. If available we can then confirm delivery options and additional charges as appropriate. These charges can then be paid for using the 'services' section of the website.
4.7 Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
4.8 We cannot be held responsible for delayed orders due to problems with post and/or parcel services. Of course we will do our best to solve problems should they occur. If you have not received the goods in time please contact us so we can investigate.
4.9 In the unfortunate event that an order is lost we as sellers will make a claim with the Royal Mail or carrier on your behalf. Once this claim has been met we will gladly refund or replace the missing item. In order for an order to be designated as lost by the Royal Mail 16 working days must have elapsed from the date of posting.
5 Cancellations & Returns
5.1 Except in relation to the products specified in the next paragraph, you may cancel your order (or any part of it) at any stage before the products are delivered to you, and up to seven working days afterwards by notifying us (see Contact Us), giving us your full name, address and order reference (which you can find on your order acknowledgement email or on the invoice that will have been included in the package in which your order was delivered).
5.2 You may not cancel your order if:
5.2.1 you have taken any items out of the sealed packaging in which they were delivered to you;
5.2.2 the products consist of perishable items, such as foodstuffs;
5.2.3 the products have been customised or made to your own specifications.
5.3 If you cancel your order, any sum debited by us from your credit/debit card will be refunded in full to the same card.
5.4 Where you decide to cancel an order after we have despatched the products, you will be under a duty to return them to us, at your own risk and cost. Until such time as they are returned, you must retain possession of the products and take reasonable care of them. You should return the products to us unused (except to the extent reasonably necessary to examine them) and together with the original product packaging, by one of the following means:
5.5 We recommend returning goods through the Royal Mail, when returning goods you must ensure that proof of postage is obtained. If the goods you are returning are valued at more that £32, you must also ensure that they are fully insured for their true value in the event of loss or damage during transit, We cannot be held responsible for returns which are not fully insured or do not have proof of postage.
5.6 A 15% restocking charge will be applied to any item returned and this will be deducted from your refund.
5.7 Our policy on cancellations and returns does not affect your legal rights.
6 Faulty products
6.1 If any product you purchase is damaged or faulty when delivered to you we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should notify us (see Contact Us) and return the product in accordance with the provisions above (see section 5.4).
6.2 Our policy on faulty products does not affect your legal rights.
